Purchasing

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I can’t download my product purchased

More than 95% of our customers are able to download their product immediately after purchase. However less than 5% are unable to download it immediately, due to the configuration of their firewall or popup-blocker. If you have purchased a product and you can’t download it immediately from our website, then please email us at support@method123.fr and we will immediately email your product to you. After your purchase, should have received an email from us including your Order Number. Please tell us this Order Number and the date of your purchase, and we will email your product to you as soon as possible.

I have purchased the same product twice by accident

If for whatever reason, you have purchased the same product twice within the same day by accident, then email us at support@method123.fr and we will immediately refund your duplicate purchase.